Turning challenges into success: Our big changes for an exciting year 2025

Every journey faces obstacles, and ours was no different in 2025. Operating in a modest 750-square-foot office, we quickly saw that our limited space was holding us back. The demand for our products increased rapidly, leading to the frustrating task of managing over 75 boxes just to fulfill each order. This wasted time and reduced our efficiency significantly. On top of that, the trade war between Canada and Trump introduced additional challenges that forced us to innovate and rethink our operations.

Embracing Opportunities Amidst Challenges

Recognizing the need to improve our service, we made a bold decision to relocate to new premises in 2025. This move was not just about more space; it was a chance to redesign our entire workflow. Our new facility, now boasting 3,700 square feet, includes specialized areas for order assembly, reducing order processing from days to just a few hours. This change has significantly improved our efficiency, allowing us to ship significantly more orders each day—a reduction in our turnaround times of approximately 90%.

A Space Designed for Growth

In our new facility, we did more than just expand our space; we invested in the latest equipment to boost our operations. The organized layout ensures that all parts are easily accessible and ready for assembly. For example, with a dedicated area for crafting and editing review videos, we are able to connect with our customers directly, sharing information about products such as silver numismatic coins. Our streamlined setup allows us to explore new marketing strategies that have already shown a 30% increase in customer engagement.

Spacious 3,700-square-foot warehouse enhancing operational efficiency.

Expanding Our Team, Expanding Our Ability

As part of our growth plan, our team has doubled from three to six members. This expansion brings new perspectives and strengths to our operations. With a larger team, we ensure that each order is processed quickly and effectively. For instance, our new staff members are already contributing new ideas for efficiency improvements, projected to enhance our order fulfillment speed by an additional 20%.

Personal Touch in Every Package

While improving logistics was crucial, we also focused on the details that matter to our customers. We upgraded our packaging to include personal touches that make every order feel special. By adding personalized notes and improved materials, we aim to reinforce our appreciation for our customers’ loyalty. According to feedback, 90% of our customers noted an enhanced experience with our new packaging approach, ensuring that every delivery feels unique.

A New Face in Review Videos

To better connect with our audience, we're excited to introduce our first review video featuring our new associate, Amelie. Though she was initially nervous, her enthusiasm for our products shines brightly in the content. This initiative not only highlights our exciting offerings but also provides a genuine look into our team culture. By creating a more relatable face for our brand, we hope to increase customer trust and loyalty, and we are already seeing engagement rise by 15% on our social platforms.

Amelie in The first ever review of the Around the world in 80th days series from asturmint by Gsbcanada. Editing by Oceane with great brilliance

Looking Forward with Appreciation

As 2025 unfolds, we are dedicated to continuous improvement. Every change we implement is rooted in the feedback and support we have received from our loyal customers. Your trust is fundamental to our success, guiding us to enhance your experience with us.

Thank you for being a vital part of our journey. Together, we are heading toward an exciting future that is brighter, faster, and filled with opportunities. We are eager to share further updates and innovative offerings, including new collections of silver numismatic coins aimed at collectors and enthusiasts alike.

Dedicated room for editing review videos enhancing customer engagement.

Reflecting on Our Transformative Journey

The challenges of 2025 have provided us with important lessons and propelled us toward significant changes that have improved our business. We have transformed from a cramped space struggling to meet demands to a vibrant, well-equipped facility that fosters growth. We are excited about the possibilities ahead.

We hope that our improvements resonate with you, and we welcome your comments on our new approaches. Here’s to progressing together, transforming challenges into successes. Your support drives our innovation, enabling us to deliver a more enjoyable experience in the world of silver numismatic treasures.

Thank you for believing in us!